Freedom of Information Act 2000

Published: October 2024

Right of access

The Freedom of Information Act 2000 (FoIA) affects all public authorities. It gives you a right (unless an exemption applies) to be:

told if information is held
given that information

The term ‘public authority’ includes most public organisations and government departments in England, Wales and Northern Ireland (Scotland have their own Act). This includes us, the regulator of work-based pensions in the UK.

The Information Commissioner is responsible for overseeing the FoIA (together with the Data Protection Act 2018). By law we must:

adopt and maintain a publication scheme
confirm or deny (when requested) whether or not information is held
provide that information (or explain why it will not be provided) within 20 working days

Most requests for information will be free of charge, although sometimes we might make a charge for postage or photocopying.

Information The Pensions Regulator holds about you

You have the right to get a copy of the information we hold about you. This is called the right of access and is also known as making a subject access request.

You can request a copy of the personal information we hold about you by sending an email to DPA@tpr.gov.uk or posting your request to:

Data Privacy and Compliance Team
The Pensions Regulator
Telecom House
125-135 Preston Road
Brighton
BN1 6AF

You can find out more about how we process your personal data by reading our privacy notice.

Publication scheme

The main purpose of a publication scheme is to make information readily available without the need for specific written requests. Our publication scheme explains:

the classes of information that we already publish or intend to publish
how we will publish the information (for example, on our website)
whether or not we will make a charge for the information

It is not a full list of our publications as the list changes and we update publications regularly.

The Information Commissioner has approved our publication scheme. It is also available, free of charge, in other formats – in large print, Braille or another language.

Information not listed in the publication scheme

Not all the recorded information we hold will be included in our publication scheme. This does not necessarily mean that it is not available, so please make a written request for the information you want. The information may be recorded in any form – for example, paper, email or electronic – and may come from any source, not just documents published by us.

How to ask for information

You should ask for information in writing.

You will need to describe the information you want to help us identify, find and provide it for you, but you do not have to tell us why you want it.

Email foi@thepensionsregulator.gov.uk or visit our freedom of information page.

You can also get more information from:

The Information Commissioner
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

0303 123 1113

Email casework@ico.org.uk or visit the Information Commissioner's Office website.

Responding to your request

When we receive your request, we will normally respond within 20 working days.
We will tell you whether you need to pay a fee (if there is a fee, you must pay this before we send the information).
In most cases, we will confirm whether or not we hold the information you want.
We will ask you what format you would prefer us to provide the information in.
If we don’t hold the information, we will tell you who does (if we know).
If we decide not to provide the information you have asked for, we will tell you why.
If there is a delay, we will tell you why and let you know when you can expect to receive the information, or we will explain why we will not provide it.

Withheld information

Although the FoIA supports national policies to modernise government and encourage openness, there are some exemptions. For example, we may withhold information where:

we are not allowed to release it under other legislation or it would be a contempt of court to release it
it is legal advice
it was provided in confidence or is classed as personal data under the Data Protection Act 2018
it is due to be published in the future
it is already reasonably available to you from another source
it would affect any of our investigations

We may:

refuse requests from anyone who repeatedly asks for the same or very similar information
withhold information where the cost of releasing it is more than £450 even if you are willing to pay the full costs in dealing with the request (although we will provide information up to that cost)
in some cases, not tell you whether we hold the information you have asked for

Complain about how we have dealt with a request

You can request an internal review by writing (letter, email or fax) to our corporate secretary at The Pensions Regulator (check how to contact us).

We will either respond in full to your complaint within 20 working days or let you know as soon as we can if we expect to take longer than this.

If you are still not satisfied with our response, you can complain to the Information Commissioner.