Job ref: 189193
TPR grade: TDD 8 – Specialist
About us
More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come.
Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. We’re committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do.
It is important to us that TPR remains a great place to work. We do all we can to help our people reach their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Disability Network, Family Network, LGBT+ Network (Proud), Minority Ethnic (ME) Network and Women’s Network, which offer spaces to connect.
Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that journey. Join us to find out what part you can play.
We operate a hybrid working model, with regular attendance in our Brighton office to connect with colleagues across the business.
Role
Our Digital, Data and Technology department is driving transformation at TPR to deliver positive outcome for savers across the UK. We’re looking for a Senior Desktop Engineer to join our team in providing dedicated 2nd and 3rd line technical support to our 1000+ colleagues who are a combination of both office based and work from home users.
Working in a Microsoft environment, you’ll maintain and develop the desktop support function, take ownership of laptop builds ensuring best practice, and proactively monitor and prioritise incoming supports requests on the ticket system. In addition, you’ll manage the installation, patching and feature updates for our Windows 10/11 operating system and Microsoft 365 suite as well as other business applications, and maintain our Apple mobile phones applications and policies.
As a senior member of the team, you’ll have the opportunity to assist our project teams with the implementation and deployment of software upgrades, new systems, and services in the organisation.
We’ll encourage you to stay up to date with the latest technologies, develop and grow your career by offering support with further training and courses, such as Microsoft Enterprise Skills Initiative.
Responsibilities
SCCM/Intune
- Application packaging and delivery.
- Take ownership of the laptop build process, ensuring it is managed to best practice and built to meet TPR’s standard build policy.
- SCCM/Intune package maintenance.
- Develop and maintain task sequences for laptop builds.
- Monitoring patching for Windows10, O365 and non-Microsoft applications.
- Driver updates.
- Deployments using PowerShell App Deployment Toolkit and Microsoft Win32 Content Prep Tool.
- Develop MI as required for software update reports, software, and hardware asset tracking and more.
- Management of the corporate mobile devices.
- Maintaining boundary groups.
- Assist with policies maintenance Intune/GPO migration.
- Assist with new policy creation and configuration settings in Intune.
- Assist with security vulnerabilities remediation.
- Advise with equipment refresh.
General role
- Proactive monitoring and prioritisation of incoming supports requests on the ticket system.
- Project work – assisting the project team with the implementation and deployment of software upgrades, new systems, and services in the organisation.
- Develop and maintain support documentation.
- Meeting agreed SLAs for assigned work.
- Establishing root cause of incidents and mitigating re-occurrence.
- Develop and mentor more junior members of the team.
Essential criteria
- Good working knowledge and experience with SCCM and/or Intune experience.
- Extensive hands-on experience of supporting Windows 10/11 and O365 in an enterprise environment.
- Extensive experience of Active Directory and Group Policies.
- PowerShell scripting experience & PS App Deployment Toolkit.
- Good working knowledge of Lenovo and Apple hardware.
- Entra ID and Azure administration.
Person specification
- Proactive and flexible.
- Ability to prioritise and use initiative.
- Methodical and systematic approach.
- Calm under pressure.
- Problem solving and analytical skills.
- Customer-focused.
Salary and benefits
As well as a salary between £47,040 and £53,573, we offer:
- Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
- discretionary bonus arrangements
- access to performance related pay progression
- 25 days annual leave provision
- flexible working arrangements
- development opportunities
- enhanced parental leave arrangements
- a free employee assistance programme
- an excellent office location in Brighton
How to apply
To apply please email recruitmentteam@tpr.gov.uk quoting role reference number 189193 along with:
- a covering letter with details of how your skills and experience meet the role requirements
- a copy of your CV
- details of your notice period
Current TPR employees in their first 12 months of employment who want to apply for this vacancy should first contact their line manager to discuss their application.
We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
As a Disability Confident employer, we’re committed to the recruitment, employment, retention and development of people with disabilities and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
Applications will be considered on a part time and job share basis.
In accordance with Home Office guidance, the successful candidate will be required to provide their right to work in the UK before they start employment. Unfortunately, TPR is not able to offer sponsorship at the time. TPR is a UK-based organisation with a working location in Brighton, candidates must live in the UK to be employed by us.
The Pensions Regulator is an arm’s length government body and part of the public service.
Any offer of employment will be subject to the receipt of satisfactory background screening checks and criminal record checks (BPSS).
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email recruitmentteam@tpr.gov.uk.