On-site face-to-face interpreting

FOI reference - FOI-60
Date - 8 December 2022

Request

You have requested the following information:

1. Total number of on-site face-to-face interpreting assignments in 2020, 2021 and year-to-date.
   1. Please provide a breakdown by language for 2021 and year-to-date.
2. Total number of on-site face-to-face interpreting hours in 2020, 2021 and year-to-date.
3. What are the minimum qualifications of the on-site face-to-face interpreters you use (if you access a government framework (ie the CCS Languages Service framework) and it is easier to advise the interpreter qualification band (ie band 1, 2 or 3 etc) this would be acceptable?
4. Have you undertaken a physical audit on interpreter banding in line with the contract in the last 12 month?
   1. If yes, please share the findings.
5. Do you pay your supplier travel payments for face-to-face interpreting or is it an all-inclusive rate?
   1. If you pay travel. Please advise how much travel you paid in 2020, 2021 year-to-date.
6. Total number of on-site BSL interpreting assignments in 2020, 2021 and year-to-date.
7. Total number of remote video interpreting assignments in 2020, 2021 and year-to-date.
8. Total number of remote video interpreting hours in 2020, 2021 and year-to-date.
9. Total number of remote telephone interpreting assignments in 2020, 2021 and year-to-date.
10. Total number of remote telephone interpreting minutes in 2020, 2021 and year-to-date.
11. Total number of remote telephone interpreting assignments in 2020, 2021 and year-to-date.
12. Total number of translated documents in 2020, 2021 and year-to-date.
13. Are the services access via a government framework?
    1. If so, what is the name of the framework.
14. Who is the current supplier or suppliers providing the services?
15. Are there KPIs in place with attached service credit penalties/liquidated damages? 
    1. If so what are the KPI’s and please share if these have been achieved over the 
       last 12 months?
    2. If so, how much has the supplier paid in service credit penalties?
16. Does the current contract have a provision to increase rates within the contract period?
    1. Have any rates been increased within the contract period?
    2. What services have had a rate increase?
    3. What was the percentage increase? 
17. When did your current contract start?
18. When does your current contract expire and is there any optional extensions?
19. What is the annual contract value?
20. Who is the senior responsible owner for the contract?

Response

I can confirm that we hold the information you have requested.

Information we are able to supply

1. We do not request face-to-face interpreting.
2. None.
3. Not applicable as we do not use face-to-face interpreters.
4. No.
5. Not applicable as we do not use face-to-face interpreters.
6. Not applicable as we do not use face-to-face interpreters.
7. Not applicable as we do not use virtual Interpreters.
8. Not applicable as we do not use virtual Interpreters.
9. 2020 – 0. 2021 – 0. 2022 – 13 (please note, telephone interpreting has only been in operation since May 2022).
10. 2020 – 0. 2021 – 0. 2022 – 476.
11. Duplicate of question 9. Please see above answer.
12. 2020 – 51. 2021 – 97. 2022 – 96.
13. Yes – Crown Commercial Services Framework RM1092.
14. The Big Word Limited.
15. (a) Yes. The target is 98% fulfilment, 100% achieved. (b) Not applicable.
16. No.
    1. Not applicable.
    2. Not applicable.
    3. Not applicable.
17. 1 August 2019.
18. 1 July 2023. There are no more extension options.
19. Up to a maximum of £4,200 per annum, actual value dependant on use.
20. Liz Hickey

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