Complaints received between 2018 and 2023

FOI reference - FOI-229
Date - 20 February 2024

Request

1. How many complaints has the Pension Regulator received in the years 2018 to 2023?
2. How many were upheld in each of these years?
3. When the regulator issues a fine where do the funds go?
4. Are the debtor recovery team targeted on how much money they recover from fines? If not how are they performance managed and what are their targets?

Response

I confirm that we hold the information you have requested.

1. How many complaints has the Pension Regulator received in the years 2018 to 2023?
   
   

   Year	Number of complaints received
   2018	117
   2019	95
   2020	86
   2021	63
   2022	53
   2023	88

2. How many were upheld in each of these years?
   
   

   Year	Number of complaints upheld
   2018	7
   2019	2
   2020	2
   2021	23
   2022	7
   2023	34

3. When the regulator issues a fine where do the funds go?
   
   All monies collected for penalty notices recovered are transferred to His Majesty’s Treasury consolidated fund via the DWP. The details of how many fines we collect can be found in our Annual Report and Accounts.
   
   
4. Are the debtor recovery team targeted on how much money they recover from fines? If not, how are they performance managed and what are their targets?
   
   We publish all the data relating to penalties in the Annual Report and Accounts, pages 167 to 169 in last year’s report. We do not set targets on penalties recovered. We focus our targets for the team around responding to debtors’ enquiries.

Back to top

Is this page useful?